Return & Exchange Policy

Exchanges

Exchange is possible within 7 days of receipt of product. The product must be returned in the original condition with no alterations to be exchange eligible. We will not accept any merchandise that has been used or altered (brushed, combed, picked, cut or washed) in any way.

According to the Health and Safety Regulations, you cannot return human hair products that have been used. This includes removing the hair from the cable ties. We adhere to strict policies regarding the return of hair, hygiene concerns and the law. Please return the item in its original condition and resalable condition.

Please email us within 7 days of receiving your order. Include your name, order number and photos with your email for return instructions. After 7 days all exchanges are void.
To process an exchange, the desired product would be sent back at your expense. We suggest you send through a carrier that provides tracking information and delivery confirmation since we will not be responsible for lost packages. Once your product has been received, it will be examined thoroughly. If the product has been returned unused, in its original condition we will exchange the product for something of equal or greater value.

Please note, customers will be required to cover the difference if exchanged for a greater value and also the shipping costs.

Please be advised, exchanged items are usually shipped within 1-3 working days upon receipt of shipping payment.

Diazi Hair reserves the right to refuse any packages/returns at any time.

Returns

According to the Health and Safety Regulations, you cannot return human hair products that have been used. This includes removing the hair from the cable ties. We adhere to strict policies regarding the return of hair, hygiene concerns and the law. Please return the item in its original condition and resalable condition if you wish to exchange it.

Due to the nature of our products (raw hair from a single donor), all items are custom made to order and are non-refundable. All sales are final.Be rest assured, we take quality control very seriously- we inspect all hair to ensure consistency and quality before shipping to our customers.